Review your purchase and credit usage before requesting a refund. The conditions below apply to Starter packs and subscriptions.
Try the service before purchasing
Use the free tools and voice samples to check pronunciation, voice quality, supported languages and current file limits. AI results can vary. Review the pricing page and the features available at the time of purchase.
24-hour refunds for unused purchases
You can request a full refund within 24 hours of payment if none of the paid credits covered by that payment have been used. This applies to Starter credit packs, monthly and annual subscriptions, and subscription renewals. Contact us within the window; our response does not need to arrive before it ends.
- Credit packs: the credits from the pack must be unused.
- Monthly subscriptions: the credits funded by the monthly payment you want refunded must be unused.
- Annual subscriptions: the window starts with the annual payment, not each monthly credit allocation. No credits funded by that annual payment may have been used. Annual renewals have the same 24-hour window.
Listening to public samples or using only free daily or sign-up credits does not affect this eligibility. Credits returned after a failed generation do not count as used. Successful generations paid for with credits count as usage even if you do not download the audio.
After use or after 24 hours
Except for the billing, delivery and consumer-rights cases below, purchases are non-refundable once their paid credits have been used or the 24-hour request window has passed. We do not offer partial refunds for remaining credits or unused subscription time. A change of mind or preference for a different voice does not extend these conditions.
Billing errors and failed delivery
Contact us if you were charged more than once for the same purchase, paid credits were not delivered, or a material technical problem prevents access to the purchased service. We will investigate and try to correct the problem. A confirmed duplicate charge will be refunded. If we cannot deliver the purchased service or resolve a qualifying delivery problem, we will arrange an appropriate refund through our payment provider.
Failed voice generations
When a generation fails, its reserved allowance or credits are returned. This credit adjustment is separate from a refund of a purchase. If the balance is not restored, contact support with the generation reference and approximate time; do not send private voice recordings or account passwords.
Cancellation and renewals
Once subscriptions are available, you can cancel future renewals through the billing portal linked from your account. Cancellation normally takes effect at the end of the current paid period and does not itself refund previous charges. A recent renewal can still qualify for the 24-hour unused-purchase refund above. Cancel before the next renewal if you do not wish to continue. If a subscription payment is fully refunded, the access and credits funded by that payment end and future renewals are stopped. Refunding a credit pack removes that pack's credits.
How to contact us
Email support@aivoicegeneratorfree.com with your account email, order reference and a description of the issue. We aim to respond within three business days. Do not include card numbers or passwords. Approved refunds will be processed through Creem, our Merchant of Record, to the original payment method. Processing times depend on the payment provider and your bank.
Consumer rights and payment-provider decisions
Nothing in this policy excludes mandatory consumer rights or refunds required by applicable law. Creem may also process refunds under its applicable buyer terms and dispute rules. This policy does not itself waive a statutory withdrawal right. Fraudulent or abusive requests do not qualify for discretionary exceptions, subject always to rights that cannot legally be excluded.
See also: Terms of Service · Privacy Policy · Acceptable Use